If you have a query regarding the use of the website, please read our Frequently Asked Questions (FAQs) section.

You can contact us in the following ways:

By Email

To contact specific departments by email:

Online Customer Services

EWM Store Customer Services
NB: These are for customer use only!

General Email Points of Contact:

Press, Media & Marketing
Careers & Human Resources
Property & Facilities
Sourcing & Manufacturing

By Post

Write to:

The Edinburgh Woollen Mill Ltd.
Waverley Mills
Langholm
Dumfriesshire
Scotland
DG13 0EB

By Telephone

Please read our FAQs section to allow our Customer Service Team to deal with your query effectively. You can phone Customer Services on: 

For all Online & Website related enquiries, please contact:

(FREEPHONE): 0808 202 0242 (9am – 5.30pm, Monday to Friday inclusive)

For all Store related & general enquiries , please contact:

Head Office Tel: 01387 380 611
Head Office Fax: 01387 380 920