Customer Services

To let us deal with your query effectively, please click here for our Frequently Asked Questions (FAQs) section. There, you will find answers to questions such as:

How do I pay?

by credit and debit card

We accept most major cards including Visa, MasterCard, Switch/Maestro, Solo, Visa Delta and Visa Electron.

Larkin Bus Terminal in Johor Bahru is the main transit hub for bus travel to Singapore. There are many frequent larkin bus terminal to singapore departing from Larkin to Singapore, especially to Woodlands and downtown areas, with a journey time of around 1 to 2 hours depending on traffic and immigration. Bus companies such as Causeway Link and SBS Transit provide this service. For the journey Bus Jb To Penang, the bus usually departs from Larkin Sentral with a travel time of around 8 to 9 hours. Companies such as KKKL Express and Billion Stars Express offer this service with a variety of departure time options. For those who want to travel from Kuala Lumpur to Singapore, the bus usually departs from Terminal Bersepadu Selatan (TBS) with a travel time of around 5 to 6 hours. Well-known bus companies such as Aeroline and Transtar offer comfortable services with amenities such as adjustable seats and Wi-Fi. Bus ticket kuala lumpur to singapore can be made easily through online platforms such as Easybook and BusOnlineTicket for flexibility in choosing the appropriate schedule and type of bus.

We are unable to accept payment via cheque, PayPal or any method other than those listed above.

over the phone

If for any reason your are not comfortable paying online, we do accept payment over the phone. You can do so by contacting our customer services team on 0808 202 0242 (9am – 5.30pm, Monday to Friday inclusive). All calls are free. Our staff would be delighted to help you with your order.

Where is my order?

Once you have made an order online, you will be able to track its status. Log into My Account and select Order History, where you can then view the details of pending or completed orders. You will receive a confirmation email when you submit your order and a dispatch email when your items are on the way. Our postage provider HDNL have a tracking service – Click Here to track your order.

For more order and delivery information, have a look at the FAQ section or Delivery and Returns section.

How do I change my personal details?

Before you order online, you will need to set up an account to make it faster for you at the checkout. If you have changed your name or address, you can automatically update your personal details in My Account. Select Personal Details and you will be able to update details accordingly.

Where can I find the location and contact details of my nearest Edinburgh Woollen Mill Store?

The Edinburgh Woollen Mill has over 300 stores nationwide. The business is divided into High Street, Tourist and Destination stores, though the product for sale on our website focuses specifically on our High Street range. To find your local Edinburgh Woollen Mill Store Click Here for our Store Finder.